Before you contact us
For a purchase question, list the duration, currency, and number of simultaneous screens you are considering. If a particular channel, league, language, or movie is essential, name it so availability can be checked before payment. For installation help, send the exact device model and player name. “Samsung TV” or “Fire Stick” alone may not identify the operating system or supported app.
For playback issues, note whether the problem affects one channel, all live channels, or only on-demand titles. Include the approximate time and any error text. Avoid sending passwords, complete playlist links, payment card details, or screenshots containing sensitive account data unless an appropriate private support process specifically requires them.
Payment, refunds, and privacy
Support can send a secure payment link after confirming your selected plan. The chat itself is not a place to enter card information. Keep the order confirmation and use the same order reference for any billing or refund discussion. Requests under the seven-day policy should be sent within the stated window; the refund page explains the details.
This website’s email form does not store or submit your message to a server. It prepares a message in your chosen email application, where you decide whether to send it. WhatsApp and email providers process messages under their own policies. Read our privacy page for the information used to handle support and subscription requests.