Scope and contact
This policy describes the information used by the Iflex IPTV website and its published support channels. It applies to browsing this site and contacting the team about plans, activation, billing, or technical help. For privacy questions or requests, email [email protected] and identify the relevant interaction without including unnecessary account credentials.
Information you choose to provide
When you contact support, you may provide your name, email address, order reference, device information, and the content of your message. This information is used to answer your request, verify the relevant order, provide setup assistance, and address billing or refund questions. Do not include full payment-card details, banking codes, or unrelated identity documents in a support message.
The email form and external messaging
The contact form creates an email draft through a mailto link. The form does not send its fields to an Iflex IPTV web server or store them in a website database. Your email application handles the message when you choose to send it. WhatsApp links open the centrally configured support number with the message shown by the selected button. WhatsApp and email providers process communications under their own terms and privacy policies.
Website requests and embedded content
Browser storage and analytics
The purchase-notification component uses sessionStorage with the key sp_dismissed to remember that you closed it during the current browsing session. It does not store your payment information. The implementation supplied with this site does not include an advertising pixel, analytics tracker, or account login system. Browser and third-party services may maintain their own storage under their respective policies.
Sharing, retention, and requests
Information may need to be handled by communication, payment, hosting, or operational providers to complete the action you requested. Payment details should be entered through the verified payment provider, which controls its own processing. Support records are retained as needed to handle the request, maintain necessary transaction records, and meet applicable obligations. You may contact the team to ask about access, correction, or deletion of information, subject to identity checks and applicable retention requirements.
Updates to this policy
This policy is dated October 2, 2026. Changes to website functionality or support processing may require an update. Review the current version before sending sensitive information. Privacy questions should identify the relevant order or interaction so the team can investigate the correct records.