The seven-day request window
Iflex IPTV offers a seven-day money-back request window for a subscription purchase. Contact support within seven calendar days of the payment date and identify the order you want reviewed. Keep the payment confirmation so the date, amount, and currency can be checked. This policy does not limit any rights that apply independently under relevant law.
How to submit a request
Email [email protected] or use the WhatsApp support link on this site. Include the order reference, purchase date, selected plan, charged amount and currency, and a concise reason for the request. If the issue is technical, add the device model, player name, error message, and any troubleshooting already attempted. Do not send full card numbers, security codes, or banking passwords.
Review and optional troubleshooting
The team will identify the transaction and review the request against the policy window and order details. If you want technical help, support may suggest a focused check to distinguish account, source, player, or network issues. Asking for help does not extend the published request window, so submit the refund request within the stated period if that is the outcome you want.
Approved refunds and payment handling
Approved refunds are returned through the original payment method where the payment provider supports that route. Processing and account-posting time depend on the provider and financial institution. Support will communicate the applicable status rather than promise an exact bank settlement time. Currency conversion or third-party processing charges may be controlled by the payment provider; ask how those charges are handled for your transaction.
Separate purchases and duplicate charges
A player license, internet service, device purchase, or VPN bought from another company is not an Iflex IPTV subscription payment. Contact the relevant seller about those charges. If you believe an Iflex IPTV order was charged twice, report both transaction references promptly so they can be checked. Avoid submitting repeated payments while waiting for an activation response.
After the initial window
For a request submitted after seven days, contact support with the circumstances and order details for review under any applicable rights or separately agreed terms. A prepaid term does not become monthly billing because a monthly equivalent appears on the pricing page. You can choose not to renew at the end of the term. Last updated October 2, 2026.